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policies

Cancellation Policy

A booked appointment is a confirmed appointment. We will send you a reminder email 48 hours before your appointment. We will use the email you provide us to contact you. Not receiving this email due to spam, old address, etc. is not an excuse to waive the fee.

We understand things come up. We do our best to respect our clients’ time and to be prompt with your appointments. If for any reason you will arrive more than 5 minutes past your appointment time, please call us as soon as possible at 714-647-9338.
Appointments 10 minutes late or more may be forfeited or shortened in time.


No Show Appointments

If you are unable to keep an appointment we appreciate a phone call. This enables us to give your time slot to another client on the waiting list.

Please be early or on time to avoid losing your appointment.

If you need to cancel, please give us as much notice as possible. However, appointments cancelled 4 hours or less from appointment time will be charged 15% of the full service price. No show appointments will be charged 25% of the full service price.

If your service is 30 minutes or longer we may request a credit card number to hold your appointment. You will NOT be charged unless you fail to cancel within 4 hours.